Help

If you have any problems with the app or website, please email support@tensana.app. Please state which device you use Tensana on. If you know them, please also state the operating system and browser (for the web version). Please describe the problem as precisely as possible and also state what is displayed on the screen (e.g. error messages). Please do not provide any passwords. Please understand that we are unable to offer support by phone.

Our Infothek also contains a wealth of information about blood pressure, such as normal values.

You can find frequently asked questions and the corresponding answers right here:

FAQ - Frequently Asked Questions

Do you use Tensana as an app or on the web to keep an eye on your blood pressure and have a problem? Below you'll find a selection of frequently asked questions and help with resolving each issue. If you can't find an answer to your question, please email our support team at support@tensana.app.

General information

1. Glossary
   
   
2. Safety and Warnings
   
   
3. Compatibility
   
   

Questions about using the app

1. How it works
   
   
2. I've just signed up. What now?
   
   
3. Tips for using the dials
   
   
4. I still can't log in even with a new password. Why?
   
   
5. The app won't start. What can I do?
   
   
6. How do I enter events?
   
   
7. How do I enter other vital signs (weight, blood sugar, ...)?
   
   
8. How do I edit or delete data?
   
   
9. My data isn't syncing. Why?
   
   
10. What is the median?
    
    
11. What is the trend?
    
    
12. What is the Infomail and how does it work?
    
    
13. How does transferring measurements via Bluetooth work?
    
    
14. How does capturing data by photo and voice input work?
    
    
15. How do notifications work?
    
    
16. How does the medication storage work?
    
    
17. What is shown in the new-entry popup?
    
    
18. Help! All my data is gone. Where is it?
    
    
19. How do I print the values?
    
    
20. How do I send a PDF by email or WhatsApp?
    
    
21. I didn't receive a PDF. What should I do?
    
    
22. Can I import or export data?
    
    
23. Data exchange with the Health App
    
    
24. How do I rate the app in the store?
    
    
25. How do I take a screenshot?
    
    

Account questions

1. Guest account or user account? What's the difference?
   
   
2. The confirmation email didn't arrive. What should I do?
   
   
3. I forgot my password. What should I do?
   
   
4. How can I save my partner's data?
   
   
5. How can I delete my user account?
   
   
6. How can I transfer the data to another account?
   
   
7. Transferring data to your doctor using the Tele-ID
   
   

Questions about the premium membership

1. What is the premium membership?
   
   
2. What is the free premium membership?
   
   
3. How do I purchase the premium membership?
   
   
4. How do I cancel the premium membership?
   
   
5. Why don't I see the premium membership I purchased through an in-app purchase?
   
   

Medical questions

1. When and how do I measure correctly?
   
   
2. Which normal values does Tensana use?
   
   
3. I have a medical question. Who can I contact?
   
   
4. Notes for the doctor